| Online Access's policies and procedures for handling
customer information have been created with the understanding
that
Internet technologies are still evolving and that Internet
business methods are continuing to evolve to meet the needs
and opportunities of the changing technologies. As a result,
Online Access's policies and procedures are subject to
change.
In the course of serving its customers, Online Access
acquires, stores and transmits customer communications
and information
that customers may regard as private or sensitive. Some
of this information - such as the customer's name, address,
telephone number, and credit card data - is provided
to Online Access by its customers in order to establish
service.
Other information - such as the customer's account status,
choice of services, and customer logs - is created and
maintained by Online Access in the normal course of providing
service. Online Access also uses cookies, which are
small pieces
of information that a web site can store in a designated
file on a user's computer for various reasons. For example,
Online Access uses cookies on the landing pages of products
sold online which record the customer information that
is required
on the order form. This information is then forwarded
to an internal sales tracking database within Online
Access. In
addition, Online Access may store customers' electronic
mail and other communications as a necessary incident
to the transmission
and delivery of those communications.
Data Security
Online Access will protect the confidentiality of its
customers' information, account information and personal
communications
to the fullest extent possible and consistent with the
law and the legitimate interests of Online Access, its
partners,
its employees and other customers of Online Access's
services. To protect the loss, misuse, and alteration
of information
that is collected from customers, Online Access has appropriate
physical, electronic, and managerial procedures in place.
Disclosure of customer information and communications
Online Access will not otherwise disclose its customers'
personal and account information unless Online Access
has reason to believe
that disclosing such information is necessary to identify,
make contact with, or bring legal action against someone
who may be causing harm or interfering with the rights
or property of Online Access, Online Access's customers,
or others, or
where Online Access has a good faith belief that the
law requires such disclosure.
Online Access also will not, except for reasons stated
below, disclose to third parties the contents of any
electronic
mail or other electronic communications that Online Access
stores or transmits for its customers. The circumstances
under
which Online Access will disclose such electronic customer
communications are when:
- it is necessary in order to provide service to the
customer;
- it is necessary to protect the legitimate interests
of Online Access and its customers;
- it is required to cooperate with interception orders,
warrants, or other legal process thatOnline Accessdetermines
in its sole discretion to be valid and enforceable;
and
- it is necessary to provide to a law enforcement agency
when the contents are inadvertently obtained by Online
Access
and appear to pertain to the commission of a crime.
Online Access disclaims any intention to censor, edit
or engage in ongoing review or surveillance of communications
stored
on or transmitted through its facilities by customers
or others. Online Access will, however, review, delete
or block
access to communications that may harm Online Access,
its customers or third parties. The grounds on which
Online Access may take
such action include, but are not limited to, actual or
potential violations of Online Access's Acceptable
Use Policy.
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